Duohand Pte. Ltd
1 Scotts Road #24-10
Personal information is the data you provide or other data Duohand may have access to when you use our Services or register for an account with us, which may be associated directly or indirectly, and used to contact or identify you as an specific person or an entity.
Information that you provide:
Anytime you register for an account with Duohand, we may collect a variety of identifying information such as your name, age, mailing addresses, telephone numbers, email address, contact preferences, and credit card information.
When you access Duohand services, or participate in chats, discussions, comments, forums, dispute resolution, or when you correspond with Duohand in any manner. Duohand may collect a certain identifying information such as name, mailing address, telephone number, email address, and contact preferences.
When a transaction is carried out, either by you or by us, or that is generated by you, or connected to you in anyway such as service subscription, buying, selling, bidding, and service purchase, we may collect transaction-based information such as credit card number, bank account numbers, billing, and other information.
Content that you generate, or that is connected to you when you use any function or feature of the Duohand Services, may be collected by Duohand such as favoriting a listing, sharing a listing, adding a listing to your Watch List, and following other Duohand users.
When you purchase a product, purchase a service, register for a subscription, request a refund, and where postage or billing is involved in one of the process, we may collect information such as your name, age, mailing addresses, telephone numbers, email address, contact preferences, postage, billing, credit card information, and other postage information.
For the purpose to authenticate, verify, identify, activate, or as may be required by law, we may collect additional information such as government issued ID, certificate, and other identifying document.
Information that we collect automatically:
We may collect customer activities information on our Services such as the links you click, pages you visit, search queries, communications, and other details on the use of our Services. This information may be used to help improve our services.
We may collect information about your device and connection such as unique device identifier, device type, browser type, referral URL, IP address, browsing history, web log, and statistics on your browsing information.
When you download or use App created, developed, or distributed by Duohand and our affiliate or subsidiary, we may collect information about statistic of your download and use such as your unique device identifier and location.
We may collect information about your interaction or communication with our Services. For example, when you communicate with us via email, social media, and other method, we may collect activities and information regarding the session.
Some of our services may require geographic location to function, we may use your IP address, cell tower location, GPS, and other technologies to determine your devices' approximate location. We may also share this location data with our affiliates, subsidiaries, and other authorised third parties to provide location-based service.
We may collect information about you from other sources and use it in conjunction with other information such as Personal Information and Automatic Information. For example, we may collect information from our affiliate or subsidiary, information that is publicly available, and information from other third party. We may also collect credit information, credit history, and information from credit bureau.
Use and Retention
Duohand may combine, or use in conjunction of your automatic information, personal information, or information from other sources to help us provide, operate, develop, and improve our services. We may also use personal information and automatic information in combination with other information to which we have access for security purpose such as to prevent and investigate fraudulent, security breach, hostile invasion, or other potentially illegal activities.
The use and retention of Information:
The personal information Duohand collect is used to provide you access to our Services, and to personalise your experience on our Services such as to create, to deliver, to personalise content, to personalise advertising and marketing, and to improve our Services.
We may use personal information to communicate with you regarding important notices such as changes to our terms, conditions, policies, and notifications about purchase. Due to its high priority, you may not opt out of receiving these communications.
We may occasionally use your personal information to contact, communicate, or interact with you via any of the contact preference you provide. For example, we may contact you regarding your account, to collect fees owed, to resolve a dispute, and other purpose where necessary.
We may use your personal information such as date of birth, email address, and phone number to verify your identity, and determine what service is appropriate to you. We may also use your date of birth to determine your age and your eligibility to access and use of our Services.
We may use your personal information for development purpose such as data analysis, operation, auditing, research, and to improve Duohand's services, products, and other features we may offer.
We may use your personal information to administer you into raffle, contest, or other similar promotion or activity.
We may also use personal information to prevent and investigate fraudulent, security breach, hostile invasion, or other potentially illegal activities.