Privacy Policy

This Privacy Policy was established on 16 March 2017.


This Privacy Policy describe the approaches Duohand taken to ensure the safety and security of Your Personal Information. This Privacy Policy is applicable to any Duohand service, tool, product, and app (collectively, "Services"). By accessing our Services, you are accepting the terms and practices of this Privacy Policy and our User Agreement.


Duohand may amend this Privacy Policy at any time. All amendment will take effect 30 days after they are posted. Any material amendments to this Privacy Policy will be announced on Duohand website with the amended Privacy Policy.


Duohand Pte. Ltd
1 Scotts Road #24-10
Shaw Centre
Singapore 228208



Personal Information


Personal information is the data you provide or other data Duohand may have access to when you use our Services or register for an account with us, which may be associated directly or indirectly, and used to contact or identify you as an specific person or an entity.


We store any information that you provide to us through our Services or any form of communication or interaction. You may be asked to provide certain personal information when you use any of our Services. Duohand may share this personal information with its affiliates and subsidiaries in consistent with this Privacy Policy.


Information that you provide:

Anytime you register for an account with Duohand, we may collect a variety of identifying information such as your name, age, mailing addresses, telephone numbers, email address, contact preferences, and credit card information.
When you access Duohand services, or participate in chats, discussions, comments, forums, dispute resolution, or when you correspond with Duohand in any manner. Duohand may collect a certain identifying information such as name, mailing address, telephone number, email address, and contact preferences.
When a transaction is carried out, either by you or by us, or that is generated by you, or connected to you in anyway such as service subscription, buying, selling, bidding, and service purchase, we may collect transaction-based information such as credit card number, bank account numbers, billing, and other information.
Content that you generate, or that is connected to you when you use any function or feature of the Duohand Services, may be collected by Duohand such as favoriting a listing, sharing a listing, adding a listing to your Watch List, and following other Duohand users.
When you purchase a product, purchase a service, register for a subscription, request a refund, and where postage or billing is involved in one of the process, we may collect information such as your name, age, mailing addresses, telephone numbers, email address, contact preferences, postage, billing, credit card information, and other postage information.
For the purpose to authenticate, verify, identify, activate, or as may be required by law, we may collect additional information such as government issued ID, certificate, and other identifying document.

Information that we collect automatically:

We may collect customer activities information on our Services such as the links you click, pages you visit, search queries, communications, and other details on the use of our Services. This information may be used to help improve our services.
We may collect information about your device and connection such as unique device identifier, device type, browser type, referral URL, IP address, browsing history, web log, and statistics on your browsing information.
When you download or use App created, developed, or distributed by Duohand and our affiliate or subsidiary, we may collect information about statistic of your download and use such as your unique device identifier and location.
We may collect information about your interaction or communication with our Services. For example, when you communicate with us via email, social media, and other method, we may collect activities and information regarding the session.
Some of our services may require geographic location to function, we may use your IP address, cell tower location, GPS, and other technologies to determine your devices' approximate location. We may also share this location data with our affiliates, subsidiaries, and other authorised third parties to provide location-based service.
We may collect information about you from other sources and use it in conjunction with other information such as Personal Information and Automatic Information. For example, we may collect information from our affiliate or subsidiary, information that is publicly available, and information from other third party. We may also collect credit information, credit history, and information from credit bureau.


Use and Retention


Duohand may combine, or use in conjunction of your automatic information, personal information, or information from other sources to help us provide, operate, develop, and improve our services. We may also use personal information and automatic information in combination with other information to which we have access for security purpose such as to prevent and investigate fraudulent, security breach, hostile invasion, or other potentially illegal activities.


Duohand and all of Duohand affiliates and subsidiaries may share, collect, and use personal information and automatic information with each other in consistent with this Privacy Policy. In addition, we retain your personal information for the period necessary, or as long as it is relevant to the operation of our Services.

The use and retention of Information:

The personal information Duohand collect is used to provide you access to our Services, and to personalise your experience on our Services such as to create, to deliver, to personalise content, to personalise advertising and marketing, and to improve our Services.
We may use personal information to communicate with you regarding important notices such as changes to our terms, conditions, policies, and notifications about purchase. Due to its high priority, you may not opt out of receiving these communications.
We may occasionally use your personal information to contact, communicate, or interact with you via any of the contact preference you provide. For example, we may contact you regarding your account, to collect fees owed, to resolve a dispute, and other purpose where necessary.
We may use your personal information such as date of birth, email address, and phone number to verify your identity, and determine what service is appropriate to you. We may also use your date of birth to determine your age and your eligibility to access and use of our Services.
We may use your personal information for development purpose such as data analysis, operation, auditing, research, and to improve Duohand's services, products, and other features we may offer.
We may use your personal information to administer you into raffle, contest, or other similar promotion or activity.
We may also use personal information to prevent and investigate fraudulent, security breach, hostile invasion, or other potentially illegal activities.


Disclosure to Third Parties


The security of our customer privacy is important to us, we will not share customer information with third parties for marketing purposes. From time to time, Duohand may disclose certain personal information to our affiliates and subsidiaries to provide products and services. For example, when you purchase or subscribe to a service or product, you authorise Duohand and other involving service provider to exchange information that is necessary for the operation.



Service Providers

Duohand shares personal information with other companies and individuals who provide services on our behalf such as conducting research, analysing data, managing data, enhancing data, providing service, fulfilling orders, delivering products, sending mail, and processing payments. In order to protect your privacy, these companies and individuals may not use your information for other purposes, and they are obligated to only use it to perform no more than the functions they are assign to.



Other Duohand Users

We may disclose your personal information with other users of Duohand. Such disclosure is necessary for us and other users to provide you products, services, communications, and other interactions. We control and limit the personal information we disclose to what is only necessary and relevant to fulfil the operation. Other Duohand users may not use your information for purposes other than the purpose it is set up to unless with your explicit consent. However, Information that you share such as name, contact preferences, or other content, can be viewed, collected, retained, disclosed and used by other users. In such instance, it is your responsible for the the safety and security of the information that you share.



Business Transfers

We may acquire company as our business develops, or we may merge or be acquired by another company. In the event where we acquire another company, we may share customer information with them in consistent with this Privacy Policy. In the unlikely event where Duohand or its asset shall be acquired by another entity, we will require that customer information to be collected, retained, used, or disclosed in consistent with this Privacy Policy. For other purpose that is not stated in this Privacy Policy, you shall receive prior notice in regard of the new purpose.



Others

Where necessary, or as allowed or required by applicable law, we may disclose information to governmental and public authorities, law enforcement, and authorised third-parties. We may also disclose information when it is determined necessary, appropriate, or under the determination that concern of criminal investigation, alleged illegal activity, national security, or any issues of violation and legal liability.


We may also disclose information to enforce our User Agreement, comply with our legal requirements, or protect our users and operations. Additionally, we may disclose information to credit bureaus or other third parties involving in legal proceeding.



Choices

You may choose not to provide information, however, if you chose not to provide the information that we require, we may not be able to provide all of our Services to you and we may not be able to respond to your queries, or resolve any issues that you may have. In many cases, we may only offer our Services when you provide your personal information.



Communications

You can choose how Duohand may contact you, or how other Duohand users may contact you. If you do not wish to receive email from us about promotions, updates, or newsletter, you may adjust your Communication Preferences with your Duohand account. However, you may not opt out of receiving important notices such as changes to our terms, conditions, policies, and notifications about purchase.



Marketing

If you wish not to receive marketing communication from us, you can unsubscribe by adjusting your Communication Preferences, or as indicated within the communication. We do not make a business of your personal information by either selling or renting it to third parties for any purpose.



Advertising

If you do not wish to have your personal information for the purpose of personalising advertisements, you may opt out of the program by adjusting your Advertising Preferences. Unpersonalised advertisement will still appear and it may collect certain information such as usage and analytic information.



Consent Withdrawal

You may choose to withdraw your consent for the use or disclosure of your personal information. However, we may no longer be able to provide your all of our Services to you and we may not be able to respond to your queries, or resolve any issues that you may have.



Access

Duohand provides the access to your personal information and the ability to add or update a certain information or preferences to ensure that they are correct, complete, and up to date. When you make change to your information, we may retain a copy of the version of information prior to the change is made. In addition to that, you may not be able to change or remove a certain contents that you generate.


You may also choose to close or deactivate your account, and we may remove your personal information from view within a reasonable period of time. We may still retain your personal information for as long as it is necessary and relevant to our operations. You may request to modify or erase your personal information by contacting us. However, we may decline to process requests as determined by account activity, applicable local law, or requests that are arbitrary or trivial.



Security

Duohand takes approach in administrative and technical security measurement to protect customer information and reduce any potential risks it might set to expose. Some of the security measurements we use are authorisation control, firewalls, and Secure Sockets Layer (SSL) encryption technology. If you trust that your account or the security of your information has been breached, please contact us via the instruction as indicate in the Contact Us section below.


Do not share your password or other security credentials with anyone. If you do share your password or other security credentials with anyone, you will be responsible for all the actions, activities, and consequences that are taken and arise under your account. If you trust that your password or other security credentials have been compromised, react immediately by changing them or contacting us for assistance.



Disclosure to other users

Certain information will be available to other users of Duohand. For instance, other users may see the activities you have taken such as feedbacks, comments, listings, and other users you follow. When you interact with other user, you may obtain or we may provide you the personal information of the other user such as name, email address, and contact details.



Use of Personal Information

The personal information you receive of the other user is strictly for Duohand interaction-related purposes and must only be limited for such functions. You may not use other user's information for marketing purpose unless with their explicit consent. It is a violation of our Privacy Policy and User Agreement if you use the personal information of other users for any other purpose.



Minor

Duohand does not provide any of our Services to minor under the age of 18. We do not knowingly and willingly collect information from user of this age group. If you're under the age of 18, you may only use our Services under consent and guidance of parent or legal guardian.



Third Party Privacy Practices

This Privacy Policy is only applicable to the personal information you disclose to Duohand. You may require to follow any applicable third party privacy policy for the personal information you disclose to them. In such instance, Duohand cannot guarantee the security or safety of your personal information.



Contact Us

If you have any questions or concerns about Duohand's Privacy Policy, if you trust that your security has been compromised, or if you have any complaints about a possible breach of your Privacy Policy, please contact us.

Apart from digital communications and telecommunications, you may also reach us by :

Duohand Pte. Ltd.
1 Scotts Road #24-10
Shaw Centre
Singapore 228208